Web24 rows · Keyboard shortcut Description Ctrl + A: Selects all rows in the schedule. Ctrl + C: Copies the selected shifts or activities. Ctrl + Drag: Copies an activity or shift to a new … WebTelephony is the set of features that administrators use to set up Genesys Cloud communications. Genesys Cloud offers three telephony connection options to provide convenience and flexibility. Simplify your implementation by using Genesys Cloud Voice, a comprehensive contact center solution that includes telephony service provided by …
Interaction Administrator Help - Interaction Administrator Help - Genesys
WebJul 7, 2024 · Hi All, We have a customer that has many blind people in his contact center. In their previous Contact Center solution they had application that let them use keyboard shortcuts for most important actions: Answer/ Reject Calla, put agents on and off queue which along with NVDA screen reader gives possibility to work without sight. WebSelect a directory entry or interaction and press Ctrl+C. Paste the information in the destination application by pressing Ctrl+V. When you paste the copied information in an application, it appears in a simple, easy-to-read format similar to these examples. Information copied from a directory entry includes information from all displayed columns. rwby french
Documentation:GA:user:ConfigMgmt:9.0.0 - Genesys
WebCtrl+Shift+.(period) moves to the next view. Ctrl+Shift+,(comma) moves to the previous view. For more information, see Keyboard Navigation. My Interaction Keyboard Shortcuts: Keyboard shortcuts are now available for My Interactions commands like Pickup and Transfer. For more information, see My Interactions Shortcuts. WebFeb 15, 2024 · BrainDumpsStore has launched three formats of real Genesys GE0-703 Exam Dumps. This product is enough to get ready for the GCP GE0-703 test on the first attempt. Three formats are easy to use and ... WebCanned responses overview. Canned responses are pre-written answers to commonly asked questions that agents can use during an interaction. Agents can either read the response to a customer or insert the response into a message, chat, or email. Canned responses save time and ensure consistency. Rather than retype the same response, … is dark sonic stronger than nazo